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What payment methods does windchimedirect accept?
We are pleased to accept payment through paypal, the trusted leader in online payment. When you use paypal your financial information is never shared  with the merchant. You may also safely enter Visa, Discover, MasterCard or American Express information via our secure server which encrypts all information submitted.
How do you ship my order?
All items are shipped, using one of these trusted carriers, Fedex, USPS or UPS ground. Some items require UPS freight because of  size. Most orders will arrive to you in 10 business days. If you have not received your order in 10 days please email customerservice@windchimedirect.com
How do I care for my chimes?
Our chimes require little maintenance. Clean webs from the tubes using dish detergent, water and if needed, use a nometallic scouring pad. Do not use steel wool. In coastal areas treat the chimes with a protective lubricant such as silicon spray or gun oil.
What materials are the wind chimes made  of?
The tubes of the chimes are aluminum or aluminum with black powder coated finish, the stricker and wind catcher are made of composite materials which will withstand many years of weather exposure.
Where should I hang my new wind chimes?
All wind chimes are intended for outdoor use. They should be hung in areas  exposed to gental breezes 8-10 MPH. Care should be taken when hanging the large chimes (over 15 pounds and 50 inch's long). If hanging any chime from a tree make sure to protect the limb so the hanger does not wear into the bark.
Can my wind chimes be repaired?
Most wind chimes can be repaired if needed. Please  contact us at customerservice@windchimedirect.com for an estimate of repair cost.
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